I get a lot of questions about whether a practice should be collecting the estimated patient responsibility at the time of service, particularly for patients with high deductibles. There are pros and cons to collecting payment from patients before the claim has been adjudicated and there are restrictions in some payer contracts that prohibit this.
As part of the Patient Collections Boot Camp webinar series that I have been a part of, I wrote the following article that addresses some FAQs regarding estimating patient responsibility. There is also a link to register for part two of the webinar series.
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